Upcoming Courses
SEP - NOV
2021
Cold Calls Warm Conversations
11
OCT
Mon
25
OCT
Mon
IBF Accredited Programme
Course Code: P200917ZLW
One of the pivotal steps of sales is the first contact. We want you to ace your initial contact with a framework that arms you with the knowledge and techniques in creating a personal yet powerful introduction, leading to a warm conversation while discovering the needs of your customers.
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You will walk away with a proven framework and tools that you can use immediately in building a warm and productive conversation with your customers.
12
OCT
Tue
26
OCT
Tue
IBF Accredited Programme
Course Code: P200316LP
Handling Challenging Phone Conversations
Most frustrated people may come across as being overly assertive/ aggressive at the beginning of a call because they want to ensure that you know how they are feeling. Therefore, it is really important to listen to what they are saying before you start to respond or attempt to resolve their issues.
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This course provides you with a framework in managing challenging phone conversations effectively, using techniques such as vocal control and empathetic listening. Participants will also learn how to engage in a conversation based on relationship-building, instead of just trying to 'resolve the issue'.
30
31
Oct
Sat
Sun
Social Media Marketing
For The Intrapreneur
In this digital era we live in, social media marketing is a key way to reach your target audience.
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Learn to evaluate the different social media platforms, develop a social media plan to meet your organisation's goals, and use data for tracking and analysis.
Agile Problem Solving
10
11
TBC
Wed
Thu
Agile Problem-Solving in the VUCA economy aims to equip you with the knowledge and skills to think smarter by applying logical inquiry methodologies to common business problems and challenges.
Develop higher-order thinking processes as leadership and supervisors that results in better problem-solving, decision-making and analytical recommendations to stakeholders that create the "buy-in".